By Kelly Vandever

Last week I was conducting a class for new managers and one of the exercises is designed to get the participants to work together in small groups to receive peer coaching on an employee who is “motivationally challenged.”

As I eavesdropped on one of the groups, I heard Owen say, “It’s not that he doesn’t do his job. He does what I ask him. He does a good job. But he never goes beyond what’s asked of him. He’s been there for 26 years. There’s so much he could be teaching the newer employees.”

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